This Privacy Policy describes how Indian Bioherbs Co. (Company, we, us, our), owner and operator of www.herbalpouch.com (Website), collects, uses, discloses, and protects your personal information when you access or use our Website or purchase our products.
By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Website.
1. INFORMATION WE COLLECT
We collect the following categories of information:
a. Personal Information
Information you voluntarily provide when you:
1) place an order
2) create an account
3) contact customer support
4) subscribe to newsletters or marketing communications
This may include:
1) name
2) phone number
3) email address
4) billing and shipping address
b. Payment Information
Payments are processed through secure third-party payment gateways. We do not store or have access to your credit card, debit card, UPI, or banking details. Such information is handled directly by the payment gateway providers in accordance with their privacy policies.
c. Automatically Collected Information
When you visit the Website, we may automatically collect:
1) IP address
2) browser type and version
3) device information
4) pages viewed and time spent
5) referring URLs
This data is collected using cookies, pixels, and similar technologies.
2. HOW WE USE YOUR INFORMATION
We use your information to:
a) process and fulfill orders
b) arrange shipping and delivery through logistics partners such as Shiprocket
c) communicate order updates, confirmations, and support responses
d)improve Website performance, user experience, and product offerings
e) send promotional emails or messages (where consent has been provided)
f) comply with legal and regulatory obligations
We do not sell your personal information to third parties.
3. SHARING OF INFORMATION
We may share your information only with trusted third parties, strictly for business operations, including:
a) payment gateway providers
b) logistics and shipping partners (such as Shiprocket and courier partners)
c) website hosting and ecommerce platform providers
d) analytics and marketing service providers
e) government or regulatory authorities, if required by law
All third parties are required to handle your information securely and only for authorized purposes.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
a) enable core Website functionality
b) remember user preferences
c) analyze traffic and usage patterns
d) improve marketing effectiveness
You may choose to disable cookies through your browser settings. However, doing so may affect certain Website features.
5. MARKETING COMMUNICATIONS
If you opt in, we may send you promotional emails, messages, or updates about Herbal Pouch products and offers.
You may opt out of marketing communications at any time by:
1)clicking the “unsubscribe” link in emails
2) contacting us at support@herbalpouch.com
Transactional communications related to orders and support will still be sent as necessary.
6. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.
While we take data security seriously, no method of transmission over the internet is 100 percent secure. Therefore, we cannot guarantee absolute security.
7. DATA RETENTION
We retain your personal information only for as long as necessary to:
a) fulfill the purposes outlined in this Privacy Policy
b)comply with legal, accounting, or regulatory requirements
c) resolve disputes and enforce agreements
8. YOUR RIGHTS
Subject to applicable law, you have the right to:
a) access the personal information we hold about you
b) request correction or update of inaccurate data
c) request deletion of your personal information
d) withdraw consent for marketing communications
To exercise these rights, contact us at info@herbalpouch.com.
9. THIRD-PARTY LINKS
The Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of such third parties. We encourage you to review their privacy policies before providing any information.
10. CHILDREN’S PRIVACY
Our Website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website after changes constitutes acceptance of the revised policy.
