INTRODUCTION
www.herbalpouch.com (Website) is an online service owned, managed, and operated by Indian Bioherbs Co. (Company, we, us, our).
Welcome to Herbal Pouch.
These terms and conditions apply to the use of www.herbalpouch.com. By accessing this Website and or placing an order, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, as made available on the Website.
Use of the Website indicates that you accept these terms regardless of whether or not you choose to register with us or place an order. If you do not agree with any part of these terms, you must not access or use the Website.
DISCLAIMER
Herbal Pouch products are Ayurvedic proprietary formulations (FDA licensed under Ayush category), manufactured to the highest quality and safety standards. These products are designed to support overall wellness and NOT FOR MEDICAL USE.
Important Notice: These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements regarding their use have not been evaluated by the Food and Drug Administration (FDA) or AYUSH for therapeutic claims.
Consultation is Essential: Individual results will vary based on your age, health condition, lifestyle, and consistency of use. Please consult your healthcare provider before beginning any supplementation, particularly if you are pregnant, nursing, have existing health conditions, or are taking prescribed medications.
Our supplements are designed to complement ,not replace, a balanced diet and healthy lifestyle. All information provided on our website or packaging is for educational purposes only.
ORDERING FROM US
You place an order with us by completing the online checkout process on the Website. During checkout, you will have the opportunity to review and correct any errors before final submission. Upon placing an order, you will receive an order acknowledgement confirming the details of your purchase.
Acceptance of an order takes place only when the order is dispatched. A binding purchase contract is formed at the time of dispatch, even if payment has been processed earlier, unless we notify you that the order has been cancelled or you cancel the order prior to dispatch.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases where:
1) products are unavailable or out of stock
2) payment authorization cannot be obtained
3) there is a pricing, discount, or product description error
4) we suspect fraudulent activity, abuse of offers, or bulk purchasing intended for resale
5) eligibility requirements under applicable law are not met
6) shipping or contact details are incomplete, incorrect, or unverifiable
If an order is cancelled after payment has been processed, the amount paid will be refunded to the original payment method in accordance with standard processing timelines.
RETURN AND REFUND POLICY
Due to the nature of wellness supplements and hygiene considerations, we do not accept returns or exchanges on opened or used products.
If you receive a product that is damaged, leaked, tampered with, defective, or incorrect, you must notify us within 48 hours of delivery by contacting our support team and providing:
1) your order ID
2) clear photos or video of the product and outer packaging
After verification, we may offer a replacement or a refund, depending on the nature of the issue. Claims raised outside the stated timeframe may not be accepted.
Orders may be cancelled only before dispatch. Once dispatched, cancellation requests cannot be accommodated.
SHIPPING POLICY
Once your order is processed, products undergo quality inspection, are securely packed, and handed over to our shipping partners, including Shiprocket and their associated courier partners.
Delivery timelines displayed on the Website are estimates and may vary due to courier operations, weather conditions, remote location constraints, or other factors beyond our control. Delivery is deemed complete once the courier partner marks the shipment as delivered to the address provided by you.
You are responsible for ensuring that your shipping address and contact details are accurate and that someone is available to receive the order. Herbal Pouch is not liable for delays or failed deliveries caused by incorrect information or recipient unavailability.
INTELLECTUAL PROPERTY
All content on the Website, including but not limited to product names, formulations, branding, logos, images, text, graphics, design elements, and trademarks, is owned by or licensed to Indian Bioherbs Co. and is protected under applicable intellectual property laws.
You may not copy, reproduce, distribute, publish, modify, transmit, or commercially exploit any Website content without prior written consent from Indian Bioherbs Co.
PROHIBITED USE
You agree not to:
1) misuse the Website or attempt unauthorized access
2) use automated tools, bots, scrapers, or data mining techniques
3) upload or transmit viruses, malware, or harmful code
4) abuse promotions, discounts, referral programs, or cash on delivery orders
5) post false, misleading, abusive, defamatory, or unlawful content
We reserve the right to suspend access, cancel orders, or take appropriate legal action in cases of misuse or violation of these terms.
THIRD PARTY SERVICES
The Website uses third-party service providers for payments, logistics, analytics, marketing, and communication services. We are not responsible for the acts, omissions, performance, or policies of third-party providers.
Your use of third-party services may be subject to their respective terms and conditions.
DISCLAIMER OF WARRANTIES
The information presented on or through the Website and services is made available solely for general informational purposes. While we make reasonable efforts to ensure accuracy, we do not warrant or guarantee the accuracy, completeness, reliability, or usefulness of such information.
Except as expressly stated by Herbal Pouch, the Website, services, and all products offered are provided on an “as is” and “as available” basis, without any representations, warranties, or conditions of any kind, whether express or implied.
This includes, without limitation, any implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that the Website will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.
Some jurisdictions do not allow limitations on implied warranties. In such cases, the above disclaimer shall apply only to the extent permitted under applicable law.
LIMITATION OF LIABILITY
www.herbalpouch.com is not liable to you for any direct, indirect, incidental, exemplary, special, consequential damages including intangible losses resulting from the use of services or this website. We or any other party ( whether or not involved in creating, producing, maintaining, or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liabilities and responsibilities for any amount or kind of loss or damage that may result to you or a third party in connection with this website in any way or in connection with the use, inability to use or the results of use of this website.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Indian Bioherbs Co., its owners, directors, officers, employees, affiliates, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, claims, costs, or expenses, including reasonable legal fees, arising out of or related to:
1) your breach of these Terms and Conditions or related policies
2) your violation of any applicable law or regulation
3) your infringement of any third-party rights
4) your access to or use of the Website or products
We will notify you of any indemnifiable claim where reasonably practicable. Failure to provide prompt notice will not relieve you of your obligations unless you are materially prejudiced.
We reserve the right to control the defense and settlement of any indemnified claim at your expense. You agree to cooperate fully in such defense.
MODIFICATION AND INTERRUPTION
We reserve the right to change, modify, suspend, or remove any part of the Website, content, pricing, offers, or policies at any time without prior notice.
We do not guarantee continuous availability of the Website and are not responsible for downtime, delays, or interruptions caused by maintenance, technical issues, or third-party service disruptions.
TERMINATION
We may terminate or suspend your access to the Website immediately and without prior notice if you breach these terms or misuse the Website.
All provisions that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, limitation of liability, indemnification, and dispute resolution.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to the Website, products, or these terms shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.
